Instead of saying,
28th July
Instead of saying, “I don’t know” say something like, “Let me find out for you”.
Take complete telephone messages. Use a telephone log and get the caller’s name, company name, phone number, who the message is for, and a detailed message. If you’re not sure how to spell the name ask them to spell it out for you. Be sure to get the message to the correct person right away.
Return calls either the same day or within one business day. Nothing is more irritating to a caller than to make a phone call and not have it returned right away.
If you need to put the caller on hold, ask if it’s ok to do that and get back to them right away. Don’t leave people on hold for too long.
livedrive
